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Third Party Tools Policy

Permitted third-party tools

Currently, the only third-party tools that are permitted to be used on partypoker whilst the gaming client is open are:

  • PartyCaption
  • StackAndTile
  • PlaceMint
  • Table Tamer
  • StarsHelper
  • Mosaic 2

Last Updated: 15/10/2019

Use of any other tool not mentioned on this list is prohibited whilst the client is running and may lead to restrictions being placed on your account.

If a user is found to be in breach of our terms and conditions, partypoker reserves the right to permanently close the account and confiscate funds.

Prohibited third-party tools

For the avoidance of doubt, there are some tools that, if a player is found to be using these in any capacity in conjunction with the partypoker client, will result in a breach of our terms and conditions and may result in an immediate closure of the account and seizure of funds. The use of any tool that does the following is not permitted at any time:

  • Any tool that is designed to circumvent our restrictions on downloadable hand histories
  • Any tool that plays without human intervention (a ‘bot’)
  • Any tool that makes decision for, or advises decisions to, a player – therefore reducing the human element of the game (‘assistance software’)

Prohibited third-party tools while the partypoker client is running

We understand that there are a number of tools that are designed to help you improve as a poker player.

Whilst the majority of players will legitimately use these tools for studying and personal improvement outside of the game, unfortunately, many of these tools provide assistance that, should they be used in-game, provide the user with an unfair advantage over the remainder of the playing field.

As such, there are a number of tools that we understand our players wish to use (and we are happy for them to do so), however, these tools are strictly prohibited from being used whilst the partypoker client is also running. This list includes, but is not limited to, the following:

  • PioSOLVER
  • PokerSnowie
  • Jesolver
  • Flopzilla
  • ICMIZER

Should you have any questions about the use of any specific tool, please contact us at pokeroperations@partypoker.com.

Requesting permission for a non-listed third-party tool

If you wish to use third-party tool or application that is not listed in the permitted sections above, please email pokeroperations@partypoker.com with your request. Please also include the website address of the tool that you wish to use. 

If, after reviewing the requested tool, we choose to grant permission for it to be used on our network, we will reply to you directly and also add it to the permitted list above.

Please note that we will not grant permission to tools that provide features listed below:

  • Hand/Range Charts that change or update depending on previous actions
  • Timing Randomisers
  • Seat Scripts
  • Bots/Assistance Software

Queueing

As of 1st January 2020, ‘queueing’ is prohibited on partypoker. If you are found to be employing such tactics, restrictions may be placed on your account.

What is queueing?

Queueing is when a player, or a group of players, intentionally try to alter or avoid specific opponents in games where registration is ‘blind’. Namely, where you shouldn’t be able to choose your opponents, for example, SPINS.

Why is queueing now against the terms and conditions?

partypoker’s ‘blind registration’ policy (all player aliases are hidden until an STT has begun) ensures a level playing field. This is vital to maintaining a healthy poker ecosystem.

Players who intentionally manipulate our registration process compromise the integrity of the game.

fastforward Buy-In Obligations

What does this mean?

‘Ratholing’ or ‘Going South’ are common terms that refer to the behaviour where a player removes a portion of their chips to reduce their stake in a game. This is in effect what a player is doing if they stand-up from the fastforward pool and immediately sit back down with a buy-in less than what they previously had on the table.

Why is this against the terms and conditions?

‘Ratholing’ has long been considered an example of poor poker etiquette. If a player leaves the table only to immediately re-join with a lesser stake, opponents no longer have a chance to win those funds back. We believe restricting this behaviour promotes a healthy poker ecosystem for all players.

What am I allowed to do?

A player is not allowed to stand-up from the fastforward pool and immediately re-join with a stake if this is less than the amount they previously had in the pool. To re-join with a lesser stake, at least 40 minutes must have passed for this to be deemed a new playing session; as it is for our ring game offering. If a player leaves the fastforward pool and re-joins within 40 minutes they are obligated for the amount they left with or the maximum allowed buy-in for the pool, whichever is smaller.

Clarifications:

  • If an entry loses its entire stack, that player may re-buy for any stake.
  • Registering a new pool entry with a lesser stake than a current entry and not continuing to play both pool entries is also considered a violation of this rule
  • This rule applies independently to each fastforward pool. (i.e. A player may play 40 minutes at $0.50/$1.00 fastforward and then immediately sit with a lesser total stake at $1.00/$2.00)

Accounts found to be systematically abusing this feature will be warned and persistent behaviour may result in further sanctions being placed against the account.

Downloadable Hand Histories

Download your hand histories through MyGame!

This function allows you to import hand histories directly into tools such as Holdem Manager 3 (HM3), Holdem Manager 2 (HM2) or PokerTracker 4 (PT4). You’ll then be able to analyse your gameplay data, not opponents’.

All downloadable hand histories are anonymised - you will appear as ‘Hero’, while the aliases of your opponents are hidden. These preventive measures help eliminate the unfair practice of ‘alias matching’.

HM3, HM2 and PT4 are all permitted to be running while the partypoker client is open. However, these tools will not work in real time as they are reliant on the hand history download from MyGame.

Fairer Place to Play

Our Team

We have a dedicated Poker Fraud team that proactively identifies accounts that are in breach of our terms and conditions, including the use of ‘bots’ and other prohibited tools, and those who engage in collusion. The team is largely comprised of former online poker professionals who are familiar with the current poker landscape and collectively possess a range of skills and disciplines that allow us to react to all manner of reports quickly and efficiently.

Our dedicated Poker Fraud Team thoroughly investigates each reported case. If a high burden of proof is established, accounts in breach of our policies will be frozen. Funds will then be seized and redistributed to players who were affected by the account that was deemed to be in breach of our rules.

How to Report Suspicious Activity

We take every report seriously and invite you to provide us with the details of any player you suspect to be in breach of our rules. You can email us at pokeroperations@partypoker.com or fill in the form below anonymously if you wish.

Please provide us as much information as possible to assist us with our investigation.

Please enter the details below

Details

 

However, please be advised that we take our role very seriously, and as such, reports that are clearly malicious will not be investigated. Similarly, we operate to a high burden of proof to ensure that erroneous or malicious reports do not result in wrongful account closures.

Monthly Reports

Results of our investigations will be published every month. Although we cannot share the details of each individual investigation, we will disclose the number of accounts closed each month and the value of redistributed funds.

Month Closed Funds redistributed
Dec-18 76 $416,967
Jan-19 32 $126,029
Feb-19 27 $66,944
Mar-19 142 $124,913
Apr-19 94 $182,254
May-19 42 $50,798
Jun-19 67 $34,122
July-19 121 $174,336
Aug-19 48 $181,407
Sep-19 16 $13,076
Oct-19 57 $15,629
Nov-19 46 $11,378
Dec-19 21 $6,761
Jan-20 43 $18,648